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RFCVoIP ACD Contact Center
RFCVoIP’s ACD leverages all the advantages of IP to maximize user productivity and ensure callers experience the ultimate in customer service... both of which translate into improved business performance and an optimal ROI.
Coupled with simple and intuitive administration and user interfaces, RFCVoIP's ACD is flexible enough to support the sophisticated applications necessary for streamlined, efficient and cost effective call handling:
Virtual Call Centers - utilize the best agents regardless of where they are at
home or in different geographic or branch office locations
Skills-Based Routing - match the caller’s needs to the available agent best
suited to handle the call
Multiple Queue Assignments - increase productivity and capacity
by equipping agents with the information they need to effectively handle a
variety of call types
Overflow & Load Balancing - respond to fluctuations in call volume by
automatically enlisting additional agents or groups when user-defined
thresholds are breached
IP ADVANTAGES IN THE CONTACT CENTER
RFCVoIP’s IP PBX with ACD makes the most of all that an open-standards, IP-based platform has to offer, including full support of affordable SIP-based trunking as well as traditional PSTN services. Among the benefits of implementing RFCVoIP’s IP PBX with ACD:
- Lower operating costs through
- Resource optimization
- Best agents regardless of location
- 'Follow-the-sun' coverage
- Centralized management
- Reduced network and toll costs
- No monthly fee associated with hosted/managed solutions
- Enhanced flexibility & scalability
- Simplified, easily accessible administration
- Browser-based
- Single integrated platform / solution
- Survivability
RFCVoIP’s open-standards based solution offers protection against obsolescence and enterprise-grade features at a fraction of the cost.
RFCVoIP’s support for SIP trunking means your business can take full advantage of lower cost telecommunications services and increased bandwidth.
Features
Below is a list of all of RFCVoIP's Formal Call Center and ACD features compared to RFCVoIP's Standard Informal Ring Group Features. The Standard features are avalailable on all RFCVoIP systems. The Optional Formal Call Center/ACD features are available with the options ACD package.
RFCVoIP ACD Features List
Agents
Web Based Administration
Recording & Monitoring
Logging & Reporting
Custom Audio Recordings
Business Hours and Schedules