Hosted VoIP PBX FAQ's:

1. What is VoIP and how does it work?

VOIP stands for Voice Over Internet Protocol. This allows you to make and receive phone calls over your already existing Internet connection.

2. What type of Internet connection and bandwidth is required for RFCnet services?

Generally, any high speed Internet such as DSL or Cable is recommended for remote users. For business customers we highly recommend a primary and backup Internet connection for maximum flexibility and resiliency.

3. How can I test my upload speed and Internet quality?

Click here ( for a free speed test. It will also show you your IP address if you need to know that as well.

4. Can I use my existing telephone numbers?

Yes. All of your numbers can be ported over to RFCnet Hosted VoIP easily. And we handle all of these details for you. No need to reprint your business cards!

5. Can I get local telephone numbers in other area codes other than mine?

One of the great benefits of VoIP is that you can have a telephone number assigned to you in an area code where you do not live or work. Businesses often want to have a local presence in many different cities with a local phone number for customers to call. Business VoIP service allows a customer to call that local number which can be answered by the company anywhere in the country.

6. Can I take my phone number with me when I travel?

Yes, as long as you have access to a high speed Internet connection you can take your analog telephone adapter with you when you travel so that you can always be reached. Many business VoIP customers install a soft phone on their laptops so that they can make and receive calls no matter where they are.

7. How do I know if RFCnet Hosted VoIP is appropriate for my business?

Simply call one of our sales staff and they will give you a number of options to suit your business needs.

8. Can I have my greetings professionally recorded?

Yes, you may have your greetings professionally done and then loaded into your profile.

9. How will my phones be installed, am I responsible for making them work?

Our staff of locally based technicians will bear primary responsibility for installing and configuring your new phones. Customers are expected to provide local power and network connections.

10. Can I use RFCnet Hosted VoIP if I have offices in other states or overseas?

Absolutely! RFCnet Hosted VoIP is the perfect solution for multiple offices and locations. Anywhere with a quality Internet connection can be on your network and share features as if they were in the next office. Also, all your calls between offices can be dialed direct with four-digit dialing and are free anywhere in the world!

11. Is RFCnet Hosted VoIP secure? Can hackers listen in on my conversation?

RFCnet Hosted VoIP is very secure. We have taken many steps to insure you that your conversations are kept private.

12. What is RFCnet Hosted VoIP?

RFCnet Hosted VoIP is a leading provider of enterprise-grade VoIP Communications solutions. We work only with businesses and focus all our resources on providing custom solutions that fit perfectly with each company's unique communication needs, making traditional phone systems and service obsolete.

13. What are the key benefits of using RFCnet Hosted VoIP?

No up front capital expenditure Lower overall total cost of ownership (TCO) Easy Upgrades Better service delivery Better scalability Easier to customize Users more productive Easier to manage and administrate Instant access to innovative new business solutions and applications

14. How do I sign up for RFCnet Hosted VoIP?

One phone call to our office is all it takes. We walk you step-by-step through the entire simple process. We will analyze your unique communications needs, evaluate your existing network and Internet connection, and provide a proposal that covers every detail. Call 1-866-RFC-NET9 to get started right away.

15. How reliable is RFCnet Hosted VoIP?

RFCnet Hosted VoIP is extremely reliable. We guarantee 99.99% uptime with geographically redundant network operations centers.

16. How good is the voice quality on your IP phone service?

Excellent. Crystal clear. Our service uses the most advanced systems and switching equipment in the industry, assuring the best voice quality available anywhere at any price.

17. Does RFCnet Hosted VoIP replace my phone system?

The answer is yes if you are ready to upgrade to a full-featured Hosted IP PBX phone system at this point, but RFCnet Hosted VoIP is so flexible that it can work with any existing phone system, providing a cost-effective migration to a full IP-capable phone system.

18. How do I know if RFCnet Hosted VoIP is appropriate for my business?

RFCnet Hosted VoIP makes sense for any business, but particularly those businesses that don't want the added headaches and management associated with on-premise hardware and software. Even companies with on-site IT staff have begun to see the benefits of on-demand or hosted applications such as RFCnet Hosted VoIP. Also, because RFCnet Hosted VoIP is provided as Software-as-a-Service (SaaS) it has no capital expenditures which makes it much more appealing to most businesses that don't want to spend thousands of dollars on equipment that likely will be obsolete in just a few years. Smaller businesses love the big company image RFCnet Hosted VoIP provides through the automated call attendant, and the features they would never be able to afford with traditional PBX systems.

19. What is Broadband?

In the data and telecommunications industry, broadband is a term that refers to a signaling method that includes or handles a relatively wide range of frequencies. Broadband is always a relative term, understood according to its context. The wider the bandwidth, the greater the information carrying capacity. In general, it is this broadband capacity that makes VoIP and hosted PBX possible and practical.

20. How is RFCnet Hosted VoIP technology Software-as-a-Service (SaaS)?

Software-as-a-Service (SaaS) is part of a growing trend in business that eliminates many of the drawbacks to the installation, maintenance, and upgrades demanded by premise-based systems or software. SaaS has been perfected over the last few years to the point that it is a trusted, reliable, cost-effective alternative. RFCnet Hosted VoIP is a fully hosted service and manages all of the software and systems it takes to provide your business with rock-solid, dependable IP communications. No software to install, no upgrades to keep up with, no additional costs.

21. How do I move, add or change voice lines?

It's as simple as logging into your administrator dashboard and following the instructions. With a few clicks of your mouse, the changes or additions have been made! If you need help, just contact our support team and they will be more than happy to assist you.

Pricing and Rate Plan Questions

1. How is RFCnet Hosted VoIP priced?

Very competitively! We price our service on a low flat monthly rate that includes unlimited domestic calling, free unlimited on-network calling (calls to other RFCnet Hosted VoIP users) and extremely low international rates (Ask about International Rates)

2. Can I continue to use my toll free number? How much does it cost?

Yes, we can handle your current toll free numbers. We have competitive per minute rates and monthly bundle pricing.

Startup and Equipment Questions

1. What software do I need to install?

None. RFCnet Hosted VoIP is a hosted on-demand unified communication service meaning that you don't ever have to download software or try and keep up with upgrades.

2. What type of Internet connection and bandwidth is required for RFCnet Hosted VoIP services?

A good Internet connection is an absolute must for reliable service and clear voice communication. It is the one area you should not compromise to maximize your experience. You can test your Internet speed by clicking here. We can help you evaluate your network and connection by calling us at 1-866-RFC-NET9.

3. What happens to my voice calls if my connectivity is interrupted?

If connectivity is interrupted, you will be unable to use your IP phone. You can, however, reroute incoming calls to an alternate phone through the Web portal or by calling RFCnet Support.

4. Who provides the IP phones and how much do they cost?

There are no separate charges for equipment when using our service.

5. Can I use any IP phone that I want?

Yes, but we prefer to supply our phones. Our phones are included in the cost of your setup fee and we warranty our phones as long as you continue to be a customer.

6. Can I use any regular desk phone or mobile phone?

Yes. Any number can be registered with the PBX to act as an extension of your phone system, but to maximize and use all the features of our hosted PBX service, we recommend our VoIP phones.

7. How much time does it take to set up my hosted PBX service?

Very little time (less than 3-4 weeks). The longest timeframe is usually just waiting for your existing phone numbers to port over from your old carrier to RFCnet Hosted VoIP. Systems not needing to port numbers can be setup in as little as a couple of days.

8. How much technical skill is required?

Little to none. Our expect on-site technicians will be happy to explain everything to you during equipment installation. Phones are pre-configured and just need to be unboxed and plugged into your network. The phones will find their IP addresses and log themselves into our server, ready to make phone calls.

9. How do I get RFCnet Hosted VoIP messages from my cell phone?

If you want to call in to your voice mail from a cell phone you would dial your RFCnet Hosted VoIP number. When you hear your voicemail message you would then hit the * key. It will then ask you for your password. You would enter your password followed by the # key and listen to your messages. Messages can also be delivered directly to your smartphone via email. Messages arrive as an email attachment and can be played diredty on your smartphone.

10. Does my computer need to be turned on to use VoIP?

No, as long as your Internet connection is working you can use VoIP with your computer turned off. Just plug your VoIP telephone into your Internet connection and you will always have VoIP telephone service.